We may collect the following information from the companies we serve: first name, last name, street address, area and city, phone and contact numbers, e-mail address, GPS location (mobile site) (collectively, 'Personally Identifiable Information' or 'PII').

Flick uses this information to complete the delivery to the end customer of the client. PII never shared with any other third party apart from the original owner of the information (the client itself) We use the delivery data to generate reports and share with our partners, yet these reports are based on Non-Personally Identifiable Information (or 'Non-PII') which is aggregated information, demographic information and any other information that does not reveal your specific identity.

Order Placement Information

Personal information required during the order process includes name, address, phone number, email address and other similar information used to identify you and complete an order. Personal information collected at our site comes either from client backend systems or direct entry by the client’s store personnel on Flick platform. End customer personal information will be used to deliver the good to the customer’s address and notify the end customer about the order status during delivery. Personal information will not be shared with any of our business partners or affiliates. It is treated as confidential, and will not be disclosed to outside parties, unless compelled by applicable legislation.


We don't sell or rent your personal information to third parties for their marketing purposes. We may combine your information with information we collect from other companies and use it to improve and personalize our services, content and advertising. If you do not want to receive marketing communications from us via e-mail or participate in our ad-customization programs, simply communicate your preference to us via e-mail.

Do We Disclose Your Personal Information?

We may disclose your information to our staff and to third parties involved in the delivery of your order. We may disclose your information if necessary to protect our legal rights, if the information relates to actual or threatened harmful conduct, or we have good faith belief that such action is necessary to (1) conform to the requirements of law or comply with governmental orders, court orders, or legal process served on us or (2) to protect and defend our property or other rights, the users of the website or the public. This includes exchanging information with other companies and organizations for fraud protection and credit risk protection.

Protection of Your Personal Information

Our backend has a secure structure to collect user information and most critical data is stored in encrypted form. We use various technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. Our servers use Secure Sockets Layer (SSL) and encryption technology that works with Netscape Navigator, Microsoft Internet Explorer, Firefox, Safari and Chrome.


We use reasonable organizational, technical and administrative measures to protect PII under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Please do not send us sensitive information through email. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem by contacting us in accordance with the 'Contacting Us' section below (note that if you choose to notify us via physical mail, this will delay the time it takes for us to respond to the problem).


Flick may change this Privacy Policy at any time by publishing the new version on the website.


All comments, queries and requests relating to our use of your information are welcomed and should be addressed to Al Ameed for Delivery and Consumer Services WLL.

For questions or concerns relating to our privacy policy, we can be contacted by email at or at:

Hawalli, Beirut St, Al-Safat Tower, Floor 11 P.O.Box: 3342 Safat 13034, Kuwait

Phone: (+965) 2209 7799

Calls to and from Talabat may be recorded for quality and training purposes.